Frequently Asked Questions

Lennar has building operations in 21 states in over 78 popular real estate markets across the nation. To view a list of the cities and states where Lennar communities are located, go to our Home page and scroll to the bottom. 

Our building operations expand to include new markets every year. To learn more about new and upcoming communities, chat now with an Internet Sales Consultant who can provide you with up-to-date information and add you to our interest list to be notified as additional details become available.

Everything’s Included^® in your new dream home! Lennar has reimagined the homebuying experience by including the most desired new home features at the best possible value. Optional features vary by community. To learn more, chat now with an Internet Sales Consultant, visit our Everything’s Included^® page, or view a list of included features for your dream home when you find your community of interest.

Available changes to Lennar floorplans vary by community. Find your community of interest and chat now with an Internet Sales Consultant to learn more.

Customization options and upgrades vary by community. Find your community of interest and chat now with an Internet Sales Consultant to learn more.

There are several ways to contact a Lennar associate in your area. Visit our Contact us page or chat now with an Internet Sales Consultant. 

Yes, Lennar homes are built with energy-efficient construction and features which vary by community but can include solar panels, LED lighting, and ENERGY STAR^®certified appliances. To learn more about available energy-saving features, visit our Everything’s Included^® page and click the “Efficiency” tab, or you can view the list of “Included Features” on a Community page.

No, you do not need a real estate agent to purchase a new home from Lennar or one of our subsidiaries. Our New Home Consultants are with you every step of your new home journey, from shop to buy to close, answering questions and ensuring your smooth transition into homeownership. Of course, you are always free to work with an independent real estate professional, if you so choose.

Yes, your choice to have an agent is entirely up to you.

Yes, if you choose to work with a real estate agent, your agent is required to accompany and register with you during your first visit to the Welcome Home Center.

These Lennar communities offer residents ages 55 and better the ultimate in carefree, innovative living. Enjoy resort-style amenities and activities, as well as the chance to explore and make lifelong friends in some of the nation’s most popular cities to retire. Pursuant to the Fair Housing Act, these communities are subject to certain restrictions on the ages of occupants, and some buyers may not be eligible. To learn more, visit our Active Adult Communities page.

The Connected Home by Lennar is the first Wi-Fi CERTIFIED^™ Home Design that keeps you connected to Wi-Fi enabled products in your home with no dead spots. These homes are built according to the Wi-Fi Alliance^® program guidelines for Wi-Fi CERTIFIED^™ Home Designs. Visit the Connectivity section of our Everything’s Included^® page or the Wi-Fi Alliance website to learn more.

Lennar’s automated homes are built according to the Wi-Fi Alliance^® program guidelines for Wi-Fi CERTIFIED^™ Home Designs. See the Wi-Fi Alliance^® website at www.wi-fi.org for additional information regarding the Wi-Fi CERTIFIED^™ Home Design program. The Wi-Fi Alliance^® also certifies home designs after review of a home floorplan, which may occur after your closing. Wireless performance in homes will vary due to design changes, construction changes, placement of furnishings and appliances, usage, and local conditions. Network performance will be affected by network configuration, the number of users, and the type of use. Homeowners are responsible for providing their own Internet connection and determining their own bandwidth needs, which may vary. Lennar does not guarantee that networks, equipment, or services will meet all homeowner needs. Homeowners are also responsible for configuring all security features. Lennar does not warrant or represent that any network or network device is secure or can prevent all privacy intrusions, malware, or cyber-attacks, even when correctly configured. Certain products or services are provided by third parties, and not Lennar. Lennar does not guarantee any equipment or services provided by third parties. Additional disclosures and disclaimers relating to The Connected Home program will apply. See your purchase agreement and related disclosures for details.

Lennar’s Next Gen^® - The Home Within a Home^® offers innovative floorplans with a separate Next Gen suite to accommodate multigenerational families, without sacrificing comfort or cost savings. To learn more about Lennar’s Next Gen homes, please visit our Next Gen page.

nuHome builds quality, affordable new homes in friendly communities in popular cities, bringing the dream of homeownership to fruition for first-time buyers. To learn more, chat now with an Internet Sales Consultant.

Lennar has rental properties available with our subsidiary, Lennar Multifamily Communities (LMC), in some of the nation’s most popular cities. To learn more, visit the Lennar MultiFamily Communities website.

Lennar offers premium options for those who want a larger homesite or one that is situated in a more desirable area of the community. For example, if you wish to live in a Lennar community with a golf course and own a home on the course, you might pay more for that desirable homesite. The same applies for the purchase of a larger homesite (property). Reach out to a New Home Consultant to inquire about homesite premiums in your community of interest.

When you find your new Lennar dream home, a New Home Consultant can provide you with pertinent information regarding the estimated taxes on your new property; however, you should also consult your personal tax advisor.

Lennar does not offer build-to-contract homes on personal property. Should your needs change, or you consider purchasing a new Lennar home in one of our communities, we will be more than happy to assist you with your new home search.

If you have not closed on your new Lennar home, your New Home Consultant in your community can help you contact your Homeowners Association (HOA). Post-closing day, we ask that you reach out to your local Customer Care Team to help you retrieve the HOA’s contact information. To inquire, find your Customer Care Team via our Contact us page. A Lennar associate will respond to your request within 24-48 hours of receipt during regular weekly business hours.

Prior to the purchase or closing of your new Lennar home, an Internet Sales Consultant or your New Home Consultant in your community can help you discover your Homeowners Association (HOA) fees. Post-closing day, we ask that you reach out to your local Customer Care Team to help you retrieve this information.

To learn more about financing your new home, visit our Finance your home page, where you can access our free Home Affordability Calculator, finance tip articles, and get pre-qualified with Lennar Mortgage, Lennar’s full-service mortgage lender and financial services subsidiary. Click here to view our Affiliated Business Arrangement Disclosure.

myLennar is a free, online account that helps you navigate your journey to homeownership. myLennar allows you to save floorplans, receive construction updates, access new home documents, and more, evolving with you as you shop, buy, and own a new home. Visit our myLennar page to learn more and create your account today to start a simplified home purchase and ownership experience.

With a myLennar account, you can read home-focused articles, schedule utility services, access myLennar Rewards, and more! myLennar evolves with you as you shop, buy, and own your new home, changing its features and functions to better assist you with each step of your journey home.

You can create a myLennar account at any time prior to buying a new Lennar home by clicking “myLennar account” at the top of this page. Once you sign the purchase agreement, if you have not yet created your account, our system automatically creates one for you, using the email address of the primary contact on the agreement as the username. The owner of this email will receive a message in their inbox with the password to their new myLennar account. Click here to view our myLennar Privacy Policy.

Yes, your myLennar account is free to create and use. Please note, however, that any products and services you order through myLennar will have costs associated with them, including installation fees, taxes, and additional charges.

Sign into your myLennar account and click on “Rewards.” The myLennar Rewards page lists special offers from select Lennar partners, and these deals are available to anyone with a myLennar account.

Click “Sign out” at the top right of any Lennar webpage to leave your myLennar account.

To get assistance with myLennar, go to our Contact us page, select Feedback, and choose “myLennar account assistance” from the drop-down topic menu. A Lennar associate will respond to your request within 24-48 hours of receipt during regular weekly business hours.

To change your password, sign into your myLennar account and select “My account” from the navigation bar. Click “Change password.” Enter your old and new passwords in the respective fields, and then click “Save” to confirm.

Your username is the email address of the primary contact on your Lennar home purchase agreement.* If you lose your password, not to worry. You can regain access to your account by clicking “Forgot your password?” on the login menu. When prompted, provide your email, and a message with a link to reset your password will be sent to your inbox.

*Please note: If you created a myLennar account prior to purchase, and your email for myLennar is different from the one provided in your Purchase Agreement, please visit our Contact Us page, select Feedback, choose "myLennar account assistance" from the drop-down topic menu, and leave a comment. A Lennar associate will respond to your request within 24-48 hours of receipt during regular weekly business hours.

You can sign into myLennar via Facebook, Instagram, Twitter, or LinkedIn. Click on “myLennar account” at the top of this page and select the social media account you wish to sync with myLennar. Please note, however, that if you connect through one of these social media platforms, you will also be subject to their Terms of Use and Privacy Policy.

Sign into your myLennar account and select “My account” from the navigation bar. Go to “Account information,” expand the section you want, and if necessary, click the pencil icon to edit your information. When finished, hit “Save” to confirm your changes.

You can change your communication preferences at any time. Sign into your myLennar account and select “My account” from the navigation bar. Go to “Account information” and choose “Communication preferences.” Make your changes and click “Save” to confirm.

You can also unsubscribe from myLennar emails by scrolling to the bottom of an email and clicking “opt-out” in the disclaimer. This will take you to our “Communications preferences” page which gives you the option to “Unsubscribe” from myLennar emails. Be sure to checkmark “Privacy and terms” before clicking “Submit.”

All products and services you order through myLennar are business transactions between you and the provider(s) you choose. Lennar facilitates your connection with these providers, but Lennar does not provide the actual services, nor is Lennar responsible for any action or failure on the part of a provider to deliver a particular product or service. Any questions or comments you have regarding the quality of service you receive from a provider should go directly to the provider of the service or product. Click here to view our myLennar Privacy Policy.

Similar to your social media channels, Scrapbook lets you share special moments in the life of your home on a personal timeline. Post construction progress or celebrate new home firsts, and then share these achievements with friends and family via email or make them public so they appear on the Lennar website. You can also view public milestones posted by Lennar homeowners in your neighborhood and across the nation. Click here to view our Scrapbook Privacy Policy.

Anyone with a myLennar account can use Scrapbook to share memorable moments during their journey to homeownership and after closing day.

Yes, Scrapbook is compatible with most mobile devices. You can post, view, and share special home moments from your smartphone, tablet, or desktop computer.

A milestone is a special moment in the life of your home. From closing day to move-in day and beyond, you can choose to post these milestones to your Scrapbook and share them with friends, family, and/or fellow Lennar homeowners.

Sign into your myLennar account and select “Scrapbook” from the navigation bar. Click “Post your milestone,” and then upload the photo or video of your milestone. If you are using a mobile device, you can select an image from your photo library or take a photo with your device’s camera. Fill out the available fields, then choose if you want to make the milestone public or private. When finished, click “Post your milestone.”

You can edit a milestone any time you view your Scrapbook in the default timeline view – this is denoted by the clock icon next to “View by.” Click “Edit” over an existing milestone, make your changes, and then click “Save” to confirm.

You can delete a milestone any time you view your Scrapbook in the default timeline view – this is denoted by the clock icon next to “View by.” Click “Edit” over an existing milestone, and then choose “Delete milestone” in the bottom right-hand corner.

Scrapbook covers a variety of special moments in the life of your home. From shop to buy to own, you can share your favorite model home features; track the building progress of your new home; celebrate new home firsts, like holidays and family traditions. Scrapbook is just a fun way to tell your story as a Lennar homeowner.

Should you need more ideas, we display a prompt each month to inspire your Scrapbook journey. The prompt is posted in Scrapbook in your myLennar account.

Public milestones are shared on Lennar.com and Lennar social media channels, making them viewable to all online audiences. This can be a great way to connect with other Lennar homeowners. However, if you want to choose who can and cannot see your milestones, a Private milestone can only be shared by you via email or your own social media channels. You can edit the audience selection at any time by clicking “Edit” in the default timeline view – this is denoted by the clock icon next to “View by” – of your Scrapbook.

There are two ways to share your Scrapbook: email and social media. To share via email, click the mail icon beneath “Share My Scrapbook.” Fill out the “To” and “From” fields, add a message if you so choose, and then click “Send Email.” The recipient of your email will be able to view your Scrapbook by clicking the provided link in the message.

To share your Scrapbook via a social media channel, click the Facebook, Twitter, LinkedIn, or Pinterest icons beneath “Share my Scrapbook.”

To get assistance with Scrapbook or myLennar, go to our Contact us page, select Feedback, and choose “myLennar account assistance” from the drop-down topic menu. A Lennar associate will respond to your request within 24-48 hours of receipt during regular weekly business hours.

Lennar Mortgage is a full-service mortgage lender and financial services subsidiary of Lennar. Whether you buy your first or fifth home, refinance a current mortgage, or fund a home repair project, Lennar Mortgage provides the most appropriate loan options to suit your needs. To learn more, visit the Lennar Mortgage website. Click here to view our Affiliated Business Arrangement Disclosure.

Please reach out to your Loan Officer to inquire about your loan status. Once your loan has gone to an underwriter, the Loan Officer will notify you of this action and give you the name of the Loan Processor who will handle your file after the underwriter. The Loan Processor will contact you via a phone call to discuss your credit approval and next steps for closing on your new home.

If the loan has already closed, please contact Lennar Mortgage – Customer Service at 1-877-648-7462 or via email at CustomerCare@LennarMortgage.com to inquire about its status.

The fastest, easiest way to send your documentation to Lennar Mortgage is through their Digital Mortgage app. The app is free and keeps private information secure with bank-level encryption. You also have the option to mail, fax, or use our secure web portal to send in your documents, but the app will provide you ease and flexibility to close your loan faster.

Please contact your New Home Consultant to inquire about the closing date on your new Lennar home.

Please contact your Loan Officer to inquire about refinancing, or visit the Lennar Mortgage website to find a Loan Officer near you.

Please contact your Loan Officer to handle the lock-in of an interest rate on your mortgage.

If you know someone who is interested in applying for a mortgage, please direct them to call your Loan Officer.

Your first mortgage payment is typically due 30 to 45 days after closing. To verify, please contact Lennar Mortgage – Customer Service at 1-877-648-7462 or via email at CustomerCare@LennarMortgage.com.

Your mortgage payment is due on the 1st of the month, and after the 15th there is a late charge. If you fail to make your mortgage payment within 30 days, a late payment will be reported to the credit agencies. You should have received payment coupons at your closing, but you will also receive a payment notification in the mail shortly before payment is due. If you have any questions, please email CustomerCare@LennarMortgage.com, or pay by phone by calling the toll-free number 1-877-648-7462.

You will make your payment out to “Lennar Mortgage, LLC” until your loan is sold. Once your loan is sold, you will receive a notification of its sale and contact information for the new servicer, to whom you will make out all future payments.

Please note: Lennar Mortgage will typically move to sell your loan as soon as possible after your closing. If you have any questions, please contact Lennar Mortgage – Customer Service.

Please send your mortgage payments to Lennar Mortgage’s Loan Servicing Department at the following address:

 

Lennar Mortgage LLC Attn: Servicing Department

15550 Lightwave Drive, Suite 200

Clearwater, FL 33760

If you have any questions, call us toll free at 1-800-741-8262.

Please note: Once your loan is sold, you will receive a notification of its sale and contact information for the new servicer, to whom you will make all future payments.

All mortgage payments must be mailed or done via a phone call. Lennar Mortgage does not accept payments online. If you have any questions, please email CustomerCare@LennarMortgage.com, or call the toll-free number 1-877-648-7462.

Please contact the Lennar Mortgage Loan Servicing Department at the toll-free number 1-800-741-8262 any time between 9am and 5pm (EST) Monday through Friday.

You should have received three loan coupons for the first three payments when you signed your closing documents. You should also receive monthly coupons in the mail the month payment is due.* If you require assistance, please contact Lennar Mortgage’s Loan Servicing Department at the toll-free number 1-800-741-8262.

*Please note: The payment coupons are informational only and have no monetary value. A check or money order must be enclosed with the coupon to be processed.

Please contact the Lennar Mortgage Loan Servicing Department at our toll-free number 1-800-741-8262 any time between 9am and 5pm (EST) Monday through Friday.

You should have received a copy of your appraisal prior to closing. Should it be lost, you can call either your Loan Officer or Loan Processor to have a new copy sent to you.

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To report errors with our website, go to our Contact us page, select Feedback, and choose "Errors with the website" from the drop-down topic menu. To suggest improvements, select "Comments or feedback".

You can search and apply for available career opportunities with Lennar by visiting our Careers page. Please note that for each application, you will need to submit a copy of your resume.

If you have a myLennar account, you can change your communication preferences at any time. Just sign into myLennar and select “My account” from the navigation bar. Go to “Account information” and choose “Communication preferences.” Make your changes and click “Save” to confirm.

 

If you do not have a myLennar account, go to our Contact us page and scroll down till you find “Communication preferences.” Hit “Set” and fill out the subsequent form. When finished, click “Submit” to send us your preferences.

Lennar and Opendoor have teamed up to give you a seamless home selling and new home buying experience. Skip the hassle of listing, showing, and months of uncertainty; avoid double mortgages and double moves. You can request an offer for your current home from Opendoor and then upgrade your family to a brand-new Lennar home, using your earned equity as a down payment. To learn more, visit our Lennar and Opendoor page.

Lennar Homes, LLC (“Lennar”) and Opendoor Labs, Inc. (“Opendoor”) have a financial relationship with each other, in that Lennar has an investment interest in Opendoor. Due to this relationship, transactions with Opendoor may provide Lennar a financial or other benefit. You are NOT required to use Opendoor as a condition for purchasing a Lennar home. THERE ARE FREQUENTLY OTHER PROVIDERS AVAILABLE WITH SIMILAR SERVICES. YOU ARE FREE TO SHOP AROUND TO DETERMINE THAT YOU ARE RECEIVING THE BEST SERVICES AND THE BEST RATES. For additional information about each company, please visit their websites: www.Lennar.com and www.opendoor.com. Opendoor combines engineering, data science and valuation models to determine the value of your home that it is willing to pay. Lennar makes no guarantee of the present or future market conditions and market values. Market rates are based on market trends and other factors and involve risks, variables and uncertainties that cannot be predicted. You should conduct your own independent analysis and consult your own accounting, legal and tax advisor to evaluate risks, consequences and suitability of a home purchase and/or sale. Lennar does not make any representation or warranty as to the Opendoor valuation process, fees, commissions, offers or performance of services. Timing of closings cannot be guaranteed. You may have to lease your existing home back from Opendoor for a limited period of time. Opendoor purchases homes that meet certain location, price, construction, feature and other standards. Opendoor does not purchase every home for which a request for an offer is submitted.

To receive information about a community’s grand opening (or release date), chat now with an Internet Sales Consultant who can add your name to that community’s interest list.

Please understand that events beyond our control, like the weather, can delay building efforts. To confirm the start date for a planned community or to receive information about its grand opening (or release date), chat now with an Internet Sales Consultant who can add your name to that community’s interest list.

The hours of operation for a Welcome Home Center are listed on its respective Community page. Please note special holiday hours (or closed days) may apply.

Chat now with an Internet Sales Consultant to inquire about pet regulations in your community of interest. Should you want to ask about pet policies at one of our division offices, an Internet Sales Consultant can answer your questions, or you can call the division office.

You can verify employment for former and current associates at CCCVerify.com.

To inquire about Lennar’s limited warranty, please contact the local Customer Care Team for your area of interest. You can find their number on our list of Customer Care contacts.

We are sorry for the inconvenience. Please reach out to your local Customer Care Team to inquire about your warranty request. You can find their number on our list of Customer Care contacts.

To receive more information on your home, please contact your local Customer Care Team or fill out this online form.

To retrieve the floorplan for your home, sign into your myLennar account and select “My home details” from the navigation bar. Scroll down to find your floorplan.* If your floorplan is unavailable, please contact your local Customer Care Team for assistance; you can find their number on our list of Customer Care contacts.

 

*Please note: The floorplan that is available is the marketing floorplan for your homesite and not the detailed blueprint of construction drawings. Detailed blueprints of construction are a matter of company privacy.

Select a Plan from a Community page and scroll down to view a layout of the floorplan.

You can view the “Site Plan” on each Community page; but to inquire about homesite availability, please reach out to a New Home Consultant in your community of interest.

Lennar communities can offer special deals and incentives throughout the year, but to inquire about a community of interest, chat now with an Internet Sales Consultant.

Commission rates for real estate agents vary by location. To inquire about these rates, chat now with an Internet Sales Consultant for a community of interest. To qualify for any applicable commission/bonus, registration must occur on the first visit and a broker/agent must execute Lennar’s Cooperating Broker Agreement and otherwise comply with Lennar’s Broker Participation Policy. Offers valid only in states where permitted.

If your client has a real estate market or community of interest, chat now with an Internet Sales Consultant.

New home prices vary between Lennar and our subsidiaries (i.e., Village Builders, CalAtlantic, and WCI) and communities. Prices can fluctuate based on design upgrades, homesite premiums, special incentives, and additional factors; but you can find the base price of a new home listed on the Plan or Community page. Chat now with an Internet Sales Consultant to inquire about home prices in your community of interest.

Base prices for new Lennar homes are available on the Plan and Community pages. Chat now with an Internet Sales Consultant to inquire about home prices in your community of interest.